Q & A
•What does the 10% handling fee cover?
•Advisory, sourcing, ordering, supplier communication, QC photos, and logistics coordination.
•What extra costs should I expect?
•Mainland shipping, HK shipping/customs, and installation if needed. We quote these upfront.
•How long does it take?
•Typical lead times vary by seller and shipping. We’ll share estimated timelines when quoting.
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•What does the 10% handling fee cover?
•Advisory, sourcing, ordering, supplier communication, QC photos, and logistics coordination.​
•What extra costs should I expect?
•Mainland shipping, HK shipping/customs, and installation if needed. We quote these upfront.
•How long does it take?
•Typical lead times vary by seller and shipping. We’ll share estimated timelines when quoting.
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•What if something arrives damaged?
•We document QC and help file claims with sellers and logistics. We support replacements or parts where possible.
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•Can I return items?
•Taobao sellers have different policies. We advise before purchase and handle the process if returns are allowed.
•Do you offer warranty?
•We follow the seller’s warranty terms and assist with communications.
•Do you serve commercial projects?
•Yes—cafés, offices, showflats, and Airbnb units.
•What languages do you support?
•English and Cantonese.
•Which areas do you cover?
•Hong Kong SAR. Please tell us your district and building access rules.
•Can you install items I purchased myself?
•Yes. Share item details and we’ll quote installation.